Refund policy

Return & Refund Policy

At Sophia’s Favors, every item is custom made to order, handcrafted with care, and personalized just for you. Because of the unique and custom nature of our products, we do not accept returns, exchanges, cancellations, or refunds once an order has been placed. This is a zero refund policy.

We strongly encourage you to double-check all personalization details before submitting your order. If you have any questions, please contact us prior to ordering so we can ensure everything is perfect.

If your order arrives damaged during shipping, please file a claim with the respected carrier. If you need help with the steps in doing this, feel free to contact us and we’ll be happy to guide you through the process.

Thank you for supporting our handcrafted, made-to-order creations — your understanding helps us continue to create unique, personalized products for every occasion.